Refund Policy

This Refund Policy explains when Hotfix Tech (Pvt) Ltd ("Bliss", "we", "us", or "our") will and will not issue a refund for purchases made on Bliss Matrimony ("Bliss").

This Policy applies to purchases of Bliss Coins, premium subscriptions, and any other paid feature made available through Bliss, however the purchase was made — through the Apple App Store, Google Play, PayHere, or any other payment method we may offer.

This Policy forms part of, and should be read together with, the Bliss Terms and Conditions. Nothing in this Policy is intended to exclude or restrict any mandatory refund, cancellation, or consumer right that cannot lawfully be excluded under applicable law.

Bliss Coins and premium features are digital goods. They are delivered to your account immediately upon a successful purchase, rather than shipped as a physical item.

Because digital goods are delivered instantly and cannot be "returned" in the way a physical product can, our general position — consistent with standard industry practice for in-app digital purchases — is that purchases are final once the corresponding Bliss Coins or feature access have been credited to your account.

Except as set out in Section 4 below or where required by applicable law, we do not provide refunds, credits, or exchanges for: • Bliss Coins that have already been credited to your account • Bliss Coins that have already been spent on an eligible feature • a premium subscription period that has already begun • a change of mind after a purchase is completed • dissatisfaction with matches, results, or other outcomes of using Bliss (see the Bliss Terms and Conditions — Bliss does not guarantee matrimonial outcomes)

If you purchased Bliss Coins or a subscription through the Apple App Store on an iOS device, your payment is processed entirely by Apple, and Apple controls the refund process for that purchase.

To request a refund for an App Store purchase, please visit reportaproblem.apple.com or use the "Report a Problem" option in your Apple purchase history.

Bliss cannot directly issue a refund for a purchase processed through the App Store. We are, however, happy to help you locate the relevant transaction details if you contact us at info@blissmatrimony.com.

If you purchased Bliss Coins or a subscription through Google Play on an Android device, your payment is processed entirely by Google, and Google controls the refund process for that purchase.

To request a refund for a Google Play purchase, please visit Google Play's order history at play.google.com/store/account/orderhistory and follow Google's refund request process.

Bliss cannot directly issue a refund for a purchase processed through Google Play. We are, however, happy to help you locate the relevant transaction details if you contact us at info@blissmatrimony.com.

Bliss may also offer purchases processed directly through PayHere (Pvt) Ltd, a licensed Sri Lankan payment gateway, for example through the Bliss web portal.

For a PayHere purchase, Bliss — not Apple or Google — is responsible for handling your refund request. Refund requests for PayHere purchases should be submitted to info@blissmatrimony.com and will be assessed against the circumstances described in Section 4 below.

Where a refund is approved for a PayHere purchase, it will be issued to the original payment method used for that purchase.

We will consider a refund request where: • you were charged more than once for the same purchase due to a technical or processing error • your payment was successfully processed but the corresponding Bliss Coins or feature were not credited to your account • a transaction on your account was unauthorised or fraudulent, and you report it to us promptly after becoming aware of it • applicable consumer-protection law entitles you to a refund that cannot lawfully be excluded

We may request reasonable supporting information, such as a transaction ID, receipt, or screenshot, to investigate a refund request.

In addition to Section 2.2 above, we generally do not issue refunds where: • your account has been restricted, suspended, or terminated for violating the Bliss Terms and Conditions • you no longer wish to use Bliss after purchasing Bliss Coins or a subscription • you were unaware of, or did not read, the terms applicable to a purchase before completing it • the request is made an unreasonable length of time after the original purchase

For App Store or Google Play purchases, please request your refund directly through Apple or Google using the links in Sections 3.1 and 3.2 above — this is the fastest way to resolve those purchases.

For PayHere purchases, or if you are unsure which payment method was used, please email info@blissmatrimony.com with: • the email address or phone number associated with your Bliss account • the approximate date and amount of the purchase • your transaction ID or receipt, if available • a brief description of the issue

We aim to review and respond to refund requests submitted to info@blissmatrimony.com within 7 business days.

If a refund is approved, the time it takes to appear in your account will depend on your payment method, bank, or card issuer, and is outside our control.

Refund requests submitted to Apple or Google are handled entirely on their own timelines, in accordance with their respective policies.

If you believe a charge is incorrect or unauthorised, we encourage you to contact us at info@blissmatrimony.com before initiating a chargeback or payment dispute with your bank or card issuer, so that we have the opportunity to investigate and resolve the issue directly.

An unwarranted or fraudulent chargeback may result in the suspension or termination of your Bliss account while the matter is investigated, in accordance with the Bliss Terms and Conditions.

We may update this Refund Policy from time to time to reflect changes to our payment methods, business operations, or applicable law.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of Bliss after an update takes effect constitutes acceptance of the updated Policy, to the extent permitted by applicable law.

If you have questions about this Refund Policy or wish to submit a refund request, please contact us at:

Hotfix Tech (Pvt) Ltd Bliss Matrimony Company Registration Number: PV00345594 Registered Address: 442 KKS Road, Jaffna, Sri Lanka Email: info@blissmatrimony.com Website: blissmatrimony.com