Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of Bliss Matrimony ("Bliss", "we", "us", or "our"), a matrimony and matchmaking service owned and operated by Hotfix Tech (Pvt) Ltd, a company registered in Sri Lanka under company registration number PV00345594.

Bliss is currently provided primarily through its Android and iOS mobile applications. The Bliss website provides information about the service and may provide access to selected online features.

By creating an account, accessing, or using Bliss, you agree to be bound by these Terms and our Privacy Policy, which forms part of these Terms.

If you do not agree to these Terms, you must not create an account or use Bliss.

Additional terms may apply to specific features, purchases, promotions, or services. Where specific terms apply to a particular feature, those terms will apply to that feature together with these Terms.

Bliss is intended only for individuals who are 18 years of age or older.

By creating or using a Bliss account, you confirm that you are at least 18 years old and legally capable of entering into an agreement under applicable law.

We do not knowingly permit individuals under 18 to create or maintain matrimonial accounts.

Bliss is intended for individuals seeking lawful matrimonial relationships and marriage.

You must not use Bliss for: • casual dating where inconsistent with the purpose of the service • commercial solicitation • escort or sexual services • prostitution • fraudulent activities • unlawful immigration arrangements • harassment or exploitation • any other unlawful or abusive purpose

When using Bliss, you agree that the information you provide should be accurate and not intentionally misleading.

You are responsible for keeping your profile information reasonably up to date.

You must not deliberately misrepresent your: • identity • age • gender • marital status • occupation • education • photographs • location • other material information relevant to your matrimonial profile

You must accurately represent your current marital status.

You must not falsely represent yourself as unmarried, divorced, widowed, or otherwise legally free to marry when that information is materially inaccurate.

Bliss does not independently guarantee the marital status of any member.

Unless expressly permitted by Bliss, each individual should maintain only one personal account.

You must not create multiple accounts for the purpose of misleading other members, avoiding restrictions, manipulating matches, or otherwise misusing the service.

Bliss provides a technology platform that allows users to create matrimonial profiles, discover other members, express interest, communicate, and use matchmaking-related features.

Bliss does not guarantee that you will: • find a suitable partner • receive a match • communicate successfully with another member • enter into a relationship • get married through the service

Any matching, recommendation, search, or profile-discovery feature is provided as a tool to assist users and does not constitute a guarantee of compatibility or suitability.

You are responsible for evaluating other members and making your own decisions regarding communication, relationships, and any decision to meet another member offline.

Bliss does not guarantee the accuracy, completeness, authenticity, or reliability of information provided by other users.

Unless Bliss expressly introduces a specific verification feature, Bliss does not represent that a member's identity, marital status, employment, education, financial position, family circumstances, or other personal information has been independently verified.

You should conduct appropriate enquiries and due diligence before making important personal, financial, or matrimonial decisions.

You must provide accurate information when creating your Bliss account and must not knowingly provide false or misleading information.

You are responsible for maintaining the security of your account and authentication information.

You must not knowingly allow another person to use your account in a manner that violates these Terms.

If you believe that your account has been accessed without your permission, you should contact Bliss at: info@blissmatrimony.com

We may restrict, suspend, or terminate an account where we reasonably believe that: • these Terms have been violated • the account contains fraudulent or misleading information • the account creates a safety or security risk • the account is being used for unlawful activity • the account is being used to abuse or harass other users • continued access may create legal, technical, or reputational risk to Bliss or its users

You agree not to use Bliss to:

Provide false, misleading, impersonated, or fraudulent information, including photographs that do not represent you or that belong to another person without appropriate permission.

Harass, threaten, intimidate, stalk, abuse, exploit, or discriminate against another person.

Upload, publish, transmit, or distribute content that is unlawful, defamatory, threatening, obscene, sexually explicit, hateful, abusive, or otherwise inappropriate for the matrimonial service.

Request or solicit money, loans, gifts, investments, financial assistance, cryptocurrency, or other valuable items from other members through Bliss.

Use Bliss for fraud, deception, impersonation, romance scams, financial scams, unlawful immigration arrangements, or any other criminal or fraudulent activity.

Attempt to gain unauthorised access to Bliss, another user's account, systems, databases, or infrastructure.

Scrape, harvest, copy, systematically collect, index, reproduce, or extract user profiles, photographs, messages, or other Platform data using automated tools without our prior written permission.

Attempt to bypass privacy settings, access information that another member has restricted, contact a member who has blocked you, or otherwise circumvent controls implemented by Bliss.

Use, copy, download, reproduce, distribute, publish, or exploit another member's photographs, profile information, messages, or other content without appropriate permission.

Upload or transmit viruses, malware, malicious code, spyware, or other technology designed to damage, interfere with, or gain unauthorised access to Bliss.

Use Bliss to advertise, promote, recruit for, or solicit customers for unrelated businesses, products, services, competing platforms, or commercial opportunities without our written permission.

Use Bliss in any manner that could damage, overload, disable, interfere with, or negatively affect the Platform, its infrastructure, or other users.

We may investigate reports of prohibited activity and may take appropriate action, including restricting or terminating accounts and cooperating with law-enforcement authorities where required or appropriate.

You retain ownership of the photographs, profile descriptions, messages, and other content that you submit to Bliss, subject to the rights granted under these Terms.

By submitting content to Bliss, you grant Hotfix Tech (Pvt) Ltd a limited, non-exclusive, royalty-free licence to host, store, process, reproduce, display, and technically distribute that content solely to the extent necessary to operate, provide, maintain, secure, and improve the Bliss service.

This licence continues only for as long as necessary for those purposes and is subject to our Privacy Policy and applicable law.

Your submission of content to Bliss does not give Bliss an unrestricted right to use your matrimonial photographs, profile information, or personal content in external advertising, promotional campaigns, or marketing materials.

Where separate consent is required for promotional use, such consent will be obtained separately.

You are responsible for the content you submit.

You represent that you have the necessary rights and permissions to submit photographs and other content to Bliss and that your content does not unlawfully infringe another person's privacy, intellectual property, or other rights.

We may remove, restrict, or disable access to content where we reasonably believe that it: • violates these Terms • violates applicable law • creates a safety or security risk • infringes another person's rights • is otherwise harmful to Bliss or its users

Where appropriate, we may take action without prior notice.

Our collection, use, storage, disclosure, retention, and protection of personal data are described in the Bliss Privacy Policy.

By using Bliss, you acknowledge that your personal data will be processed in accordance with that Privacy Policy and applicable law.

Certain information that you choose to include in your matrimonial profile may be visible to other registered Bliss members.

Your email address and mobile telephone number are not displayed to other members through your matrimonial profile.

You may use the privacy controls available through Bliss, including the ability to hide your profile photograph.

We may send service-related communications, including: • account verification messages • OTPs • security notifications • account notifications • service updates • purchase-related notifications • support communications

Bliss may use WhatsApp services provided by Meta for account-verification OTPs.

Promotional or marketing communications will be handled in accordance with applicable law and any required consent.

Bliss may provide an in-app virtual currency known as Bliss Coins.

Bliss Coins may be purchased and used only for eligible features made available by Bliss.

Bliss Coins are not legal tender and do not constitute a bank account, deposit, investment, security, or other financial instrument.

Bliss Coins may be purchased through the applicable in-app purchase systems for Android and iOS.

Android purchases may be processed through Google's relevant application and payment infrastructure.

iOS purchases may be processed through Apple's relevant application and payment infrastructure.

Your purchases may therefore also be subject to the applicable terms, conditions, and policies of the relevant platform provider.

Bliss may receive or process information necessary to confirm the status of an in-app purchase and credit the corresponding Bliss Coins to your account.

Bliss does not intentionally collect or store full payment-card details where those details are processed directly by the relevant payment platform.

Bliss Coins are associated with the relevant Bliss account and may not be transferred, sold, exchanged, or redeemed for cash unless Bliss expressly provides otherwise.

Refunds for in-app purchases may be subject to the applicable payment platform's refund procedures and applicable law.

Nothing in these Terms is intended to exclude or restrict any mandatory refund, cancellation, consumer, or other legal rights that cannot lawfully be excluded.

Where a purchase was made through Apple or Google, you may be required to follow the applicable platform's procedures for requesting a refund.

If you believe that a purchase was incorrectly processed or that purchased Bliss Coins were not correctly credited to your account, you should contact Bliss at: info@blissmatrimony.com

We may request relevant transaction information to investigate the issue.

Any communication, meeting, relationship, engagement, or other interaction you have with another Bliss member is solely between you and that member.

Bliss does not arrange or supervise offline meetings.

If you decide to communicate with or meet another member, we strongly recommend that you: • verify the person's identity through your own enquiries • verify relevant matrimonial information, including marital status • meet in a public and safe location • tell a trusted family member or friend about your plans • maintain control over your personal and financial information • never send money or valuable property to someone you have met through the Platform without appropriate independent verification • report suspicious, fraudulent, abusive, or unsafe behaviour to Bliss

Bliss does not guarantee the identity, intentions, conduct, honesty, or suitability of any member.

To the maximum extent permitted by applicable law, Hotfix Tech (Pvt) Ltd is not responsible for the independent conduct or actions of users, whether online or offline.

The Bliss Platform, including its software, application, website design, interface, branding, logos, trademarks, graphics, text, functionality, and other materials created or provided by Bliss, is owned by or licensed to Hotfix Tech (Pvt) Ltd.

These rights do not include user-generated content that belongs to users under Section 6.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use Bliss for its intended matrimonial purpose.

You may not: • copy or reproduce the Platform • modify or create derivative works • distribute or commercially exploit the Platform • reverse engineer or attempt to extract source code • remove proprietary notices • use Bliss branding without permission • use Bliss technology to create a competing service

If you provide suggestions, feedback, or recommendations regarding Bliss, you agree that we may use that feedback to improve the service without an obligation to compensate you, provided that such use does not improperly disclose your personal data.

We may review reports, complaints, account activity, and content where reasonably necessary to enforce these Terms, protect users, maintain platform safety, investigate misuse, or comply with applicable law.

We may warn, restrict, suspend, or permanently terminate an account where we reasonably believe that the user: • violated these Terms • provided materially false information • engaged in abusive, fraudulent, or harmful conduct • threatened the safety of another person • misused the Platform • created a security or legal risk • otherwise used Bliss in a manner inconsistent with its intended purpose

Where appropriate, we may take action without prior notice.

You may delete your Bliss account through the account-deletion functionality available in the application.

When an account is deleted, the associated personal data will be handled in accordance with the Bliss Privacy Policy and applicable law.

Termination or deletion of an account does not create a right to a refund except where required by applicable law, the relevant payment platform's policies, or an express refund policy.

Provisions that by their nature should continue after termination, including provisions concerning intellectual property, user conduct, payments, disclaimers, liability, indemnity, and dispute resolution, will continue to apply where legally enforceable.

Bliss is provided on an "as available" basis.

We aim to maintain a reliable service but do not guarantee that Bliss will always be: • available without interruption • completely error-free • free from technical defects • completely secure • compatible with every device • available at every time or location

The service may occasionally be unavailable due to maintenance, upgrades, technical failures, security incidents, third-party services, network problems, or circumstances outside our reasonable control.

Bliss does not guarantee: • a particular number of matches • successful communication • compatibility with another member • engagement • marriage • any particular personal or matrimonial outcome

Certain Bliss functionality depends on third-party services, including cloud infrastructure, communications, analytics, and mobile application payment services.

We are not responsible for interruptions, failures, or changes to third-party services that are outside our reasonable control.

Information provided by users may be incomplete, inaccurate, outdated, misleading, or fraudulent.

Bliss does not guarantee the accuracy or authenticity of information provided by another member.

You are responsible for conducting your own enquiries before relying on information provided by another member.

To the maximum extent permitted by applicable Sri Lankan law, Hotfix Tech (Pvt) Ltd and its directors, officers, employees, agents, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from your use of, or inability to use, Bliss.

This may include losses relating to: • relationships or matrimonial decisions • communications with other members • offline meetings • conduct of another user • loss of expected matches • loss of business or opportunities • loss of goodwill • other indirect personal or financial consequences

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights or other statutory protections available to you under applicable law.

To the extent permitted by law, you are responsible for using reasonable care and judgement when using Bliss and when interacting with other members.

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, costs, and reasonable expenses arising from: • your material breach of these Terms • your unlawful use of Bliss • content you submit to Bliss that infringes another person's rights • your violation of applicable law • your misuse of another person's personal information through Bliss

This section does not apply to the extent that the relevant loss was caused by the negligence, wilful misconduct, or unlawful conduct of Hotfix Tech (Pvt) Ltd or where such limitation is prohibited by applicable law.

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

If you have a complaint or dispute relating to Bliss, we encourage you to contact us first so that we can attempt to resolve the matter.

You may contact: Hotfix Tech (Pvt) Ltd Bliss Matrimony 442 KKS Road Jaffna, Sri Lanka Email: info@blissmatrimony.com

We will make reasonable efforts to address legitimate complaints and concerns.

Subject to any mandatory consumer rights or jurisdictional requirements under applicable law, disputes that cannot be resolved amicably may be brought before a court of competent jurisdiction in Sri Lanka.

Nothing in these Terms prevents a user from exercising a mandatory statutory right or remedy available under applicable Sri Lankan law.

We may update these Terms from time to time to reflect changes to: • Bliss features and services • our business operations • payment or purchasing arrangements • third-party services • applicable laws or regulatory requirements • security requirements • other aspects of the Platform

The "Last Updated" date at the beginning of these Terms indicates when the Terms were most recently updated.

Where changes are material, we may provide appropriate notice through the Bliss application, website, email, or another reasonable communication method, where required by applicable law.

Your continued use of Bliss after updated Terms take effect will constitute acceptance of the updated Terms to the extent permitted by applicable law.

If you do not agree with updated Terms, you should stop using Bliss and delete your account.

These Terms and the Bliss Privacy Policy constitute the principal agreement between you and Hotfix Tech (Pvt) Ltd concerning your use of Bliss, together with any additional terms expressly applicable to specific features or purchases.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible, and the remaining provisions will continue to apply.

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations where reasonably necessary in connection with a corporate restructuring, merger, acquisition, sale of assets, or transfer of the Bliss business, subject to applicable law.

Your use of Bliss does not create a partnership, joint venture, employment, agency, or other legal relationship between you and Hotfix Tech (Pvt) Ltd.

These Terms are provided in English.

If Bliss provides translated versions of these Terms for convenience, the English version will generally govern in the event of a conflict, except where applicable law requires otherwise.

If you have questions about these Terms, need assistance with your Bliss account, wish to report a violation, or have a complaint concerning the service, please contact us at:

Hotfix Tech (Pvt) Ltd Bliss Matrimony Company Registration Number: PV00345594 Registered Address: 442 KKS Road, Jaffna, Sri Lanka Email: info@blissmatrimony.com Website: blissmatrimony.com

For privacy and personal-data matters, please refer to the Bliss Privacy Policy or contact us at the same email address.

Bliss and these Terms are intended to operate in accordance with applicable laws and regulations of Sri Lanka.

This includes, where applicable, laws concerning: • personal data protection and privacy • consumer protection • electronic transactions • intellectual property • cybercrime and information security • other laws applicable to the operation and use of the service

Where applicable law provides mandatory rights, protections, obligations, or remedies that differ from these Terms, those mandatory legal requirements will prevail to the extent required.